Premier Home Care

As PHC (SCOTLAND) Ltd recognised the need for all of their staff to be trained to a very high standard, they launched their own training academy in 2006.  One of the Company Directors heads this centre and they employ a full time Training Coordinator whose sole responsibility is overseeing all aspects of their Company Training Programmes including their own SQA Approved Centre.

As well as the opportunity to undertake training to SVQ levels 2 & 3, ALL staff undertake an intensive one week Induction Training Programme which meet all legislative requirements, followed by regular updates.

Staff Recruitment

• All potential employees must have two references and a PVG Scheme Check carried out.
• Candidates are carefully selected following interview by two Senior Members of staff. We look for personal qualities, such as the following: trustworthiness, caring personality, reliability, good communication skills, patience, cleanliness and smart appearance.
• All new staff are inducted and any relevant training needs identified - they are made fully aware of the high standards expected of them.
• Staff are issued with an identification badge, which must be worn at all times with staff uniform during working hours.
• Staff supervision is carried out regularly.

Management: Premier Home Care (Scotland) Ltd

• Operates relevant policies and procedures.
• Adheres to the Data Protection Act, 1998 in relation to all client information held by them.
• Encourages two-way contact with clients and/or their representative regarding all aspects of their care.
• Provides on-the-spot problem solving with follow up contact later to ensure a satisfactory outcome.
• Commits to carer continuity, reliability and a high quality service.
• Monitors regularly all aspects of client care.
• Encourage staff to report any concerns regarding a client's care or well-being to the office immediately.
• Has regular staff meetings, as part of its quality control measures.